Help Desk

 

New to the Texans!

Problem: I am interested in joining a team or enrolling in a program.

Solution: Email the Director for the Division that you are interested in.

Click for Staff Directory

 

Payment or Account Issues

Problem: I need to update my Credit Card.

Solution: Follow the instructions below...

  • When you login to the new account portal, click on the link at the top that says MY PROFILE DASHBOARD.

  • Then, click on VIEW HOUSEHOLD INFO.

  • Then, click on REGISTRATION ORDER HISTORY.

  • Then, click on EDIT PAYMENT INFO.

Problem: I am not seeing all of the options for editing my account.

Solution: The Developer has confirmed that the following web browsers have been known to have breakdowns in the Demosphere System's functionality:

  • Internet Explorer - The IE browser (specifically older versions) does not have the necessary security features that are required by this system.

  • Safari (for Mac users) - Is less compatible with Flash and therefore can have screen loading errors.

  • We recommend current versions of Google Chrome or Firefox.

 

Problem: I am trying to register for a program, but that program is not showing as an option.

Solution: If you get an error that says "Program Not Available", then you probably entered the wrong gender or birthday and you need to contact the Help Desk (texans@texanssoccer.com).

 

Problem: I am only receiving email updates to one account. How can I add more?

Solution: If only one parent is listed as the Household Administrator, then only that parent will receive club emails. To add another Household Administrator, the current Administrator must follow these steps:

  • Click on the blue EDIT BUTTON next to the name of the person and check the HOUSEHOLD ADMINISTRATOR box. This will add the new Household Administrator, but will not remove the old one.

  • Click on VIEW MY HOUSEHOLD INFO

  • Click on MY HOUSEHOLD INFORMATION

  • Click on MY PROFILE INFORMATION

  • Click on MY PROFILE DASHBOARD

  • Login

 

I'd like to speak to someone about an Issue. Do you have a phone number?

In an attempt to keep Club Dues costs low, the Texans do not have a physical office or a phone number. Please email your concern to texans@texanssoccer.com. 

Please include:

  • Division

  • Team Name

  • Player's Name

  • Contact Number

  • Nature of the problem.

We will have a staff person follow up.

 

 

Locations in Houston, Klein, Cypress, The Woodlands, Atascocita, Kingwood, Deer Park, Downtown - View Maps

6046 FM 2920 #303  |  Spring, TX 77379-2542  |  texans@texanssoccer.com